Help Center – Ranoz Adventure Safaris

Welcome to the Ranoz Adventure Safaris Help Center. We’re here to assist you with any questions or concerns you may have about your safari experience, booking process, or travel arrangements. Below, you’ll find answers to frequently asked questions, helpful resources, and how to reach us for further assistance.

1. Booking and Reservations

Q: How do I book a safari with Ranoz Adventure Safaris?
A: You can easily book a safari through our website by browsing our tour packages and selecting your preferred itinerary. Once you’ve chosen, simply click “Book Now” and follow the instructions. You can also contact us directly by phone or email for personalized assistance.

Q: Can I customize my safari?
A: Absolutely! We offer tailored itineraries to suit your specific interests, preferences, and schedule. Contact us with your requirements, and we’ll create a custom safari just for you.

Q: What is the deposit amount to secure a booking?
A: A 30% deposit is required to confirm your booking. The remaining balance is due 30 days before the start of your trip.

Q: Can I make changes to my reservation?
A: Yes, we understand that plans may change. You can modify your booking by contacting us as early as possible. Please note that changes are subject to availability, and fees may apply.

Q: What is your cancellation policy?
A: Cancellations made 60 days prior to the safari start date are eligible for a full refund, minus a small administrative fee. For cancellations made less than 60 days before the trip, partial refunds may be available depending on the timing.

2. Travel and Safari Information

Q: What should I pack for a safari?
A: We recommend lightweight, breathable clothing in neutral colors, comfortable walking shoes, a hat, sunscreen, insect repellent, binoculars, a camera, and a reusable water bottle. For more details, please visit our Packing Guide.

Q: Do I need a visa to travel to Uganda or other East African countries?
A: Most visitors require a visa to enter Uganda, Kenya, Tanzania, or Rwanda. We recommend obtaining an East African Tourist Visa, which covers Uganda, Kenya, and Rwanda. Be sure to check visa requirements for your nationality before traveling.

Q: What kind of wildlife will I see?
A: Our safaris offer incredible opportunities to see Africa’s Big Five—elephants, lions, leopards, buffalo, and rhinos—along with giraffes, zebras, hippos, crocodiles, numerous bird species, and primates like gorillas and chimpanzees.

Q: Are safaris safe?
A: Yes, safaris are safe as long as you follow the guidelines provided by our experienced guides. Your safety is our top priority, and we take all necessary precautions to ensure a safe and enjoyable experience.

Q: What are the accommodation options during the safari?
A: We offer a range of accommodations, including luxury lodges, midrange hotels, and budget-friendly camps. You can choose the option that best suits your preferences and budget when booking your safari.

3. Payment and Policies

Q: What payment methods do you accept?
A: We accept payments through credit cards, bank transfers, and PayPal. Secure online payments can be made directly on our website during the booking process.

Q: Are there any additional fees or charges?
A: Our safari packages are inclusive of most costs, such as accommodation, meals, park entry fees, and guided tours. However, personal expenses, tips, and certain optional activities may incur additional charges.

Q: Is travel insurance required?
A: Yes, we strongly recommend that all guests have travel insurance that covers medical emergencies, cancellations, and personal belongings. Please ensure that your insurance policy includes coverage for wildlife safaris and adventure activities.

4. Gorilla and Chimpanzee Trekking

Q: What is the minimum age for gorilla trekking?
A: The minimum age for gorilla trekking in Uganda and Rwanda is 15 years old.

Q: How difficult is the trekking?
A: Gorilla and chimpanzee trekking can range from moderate to strenuous, depending on the location of the animals. A reasonable level of physical fitness is required, but our guides will ensure that you trek at a comfortable pace.

Q: Can I get close to the animals?
A: During gorilla and chimpanzee trekking, you’ll have the opportunity to observe these magnificent primates from a safe and respectful distance (7 meters). Our experienced guides will ensure that all safety protocols are followed.

5. Contact Us for Assistance

Need more help?

If you have any further questions or need assistance with anything not covered in this Help Center, please feel free to contact us through one of the following methods:

Live Chat: Click the live chat icon on the bottom right corner of our website for real-time assistance.

Address:
Ranoz Adventure Safaris
Kampala Uganda.

At Ranoz Adventure Safaris, we’re committed to making your safari experience seamless and unforgettable. If you have any questions or concerns, our dedicated team is always ready to assist you!