Customer Care

Welcome to the Customer Care page of Ranoz Adventure Safaris! Your satisfaction is our top priority, and we are here to assist you with any questions or concerns you may have regarding your safari experience.

Contact Us

1. General Inquiries

For any general questions about our tours, services, or destinations, please reach out to us:

2. Booking Assistance

If you need help with your booking or have inquiries regarding itineraries, please contact our booking team:

3. Emergency Contact

For urgent matters or emergencies during your safari, please contact your designated guide or the following emergency number:

  • Emergency Hotline: +256 776 700 665, +256 702 100 667

Frequently Asked Questions (FAQs)

To help you find quick answers, we’ve compiled a list of frequently asked questions:

1. How do I book a safari?
You can book your safari through our website or by contacting our booking team via email or phone.

2. What is included in the safari package?
Each safari package includes accommodation, meals, park entry fees, and guided activities. Please check the specific package details for more information.

3. Do I need travel insurance?
Yes, comprehensive travel insurance is mandatory and should cover medical expenses, trip cancellations, and personal liability.

4. What should I pack for my safari?
We recommend packing lightweight clothing, comfortable shoes, a hat, sunscreen, insect repellent, binoculars, and a camera.

5. Can I customize my safari itinerary?
Absolutely! We offer customizable itineraries to suit your preferences. Contact our booking team for assistance.

Feedback and Complaints

Your feedback is invaluable to us! If you have any comments, suggestions, or complaints regarding your experience, please feel free to reach out:

We take all feedback seriously and will respond promptly to any concerns raised.

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Stay connected and follow us on social media for updates, travel tips, and special offers:

Thank you for choosing Ranoz Adventure Safaris. We look forward to helping you create unforgettable memories on your African adventure! If you have any questions, don’t hesitate to contact us. Safe travels!